How can i pay my water bill

If you’re a new customer, we’ll base your payments on the amount of water we expect the number of people in your home to use.

Once you’ve been with us a while, we look at the balance on your account and your last two meter readings. We use these numbers to work out what your charges will be for the next year.

We normally review your payments every 12 months, but if we see a big change in your water use, we may amend your payments sooner.

Enrolling in Cal Water’s Electronic Bill Presentment and Payment in our customer portal will eliminate paper bills. By enrolling in the AutoPay feature (recurring payments), your payments will be automatically deducted from your bank account, Visa (debit or credit) or MasterCard (debit or credit) or Discover. Billing and payment histories are available online 24 hours per day, 7 days per week.

If you do not have an online account, you can also make a one-time payment online.

Automatic Payment Service (APS)

APS automatically pays your water bill by deducting the amount owed from your checking or savings account each month. Contact your local Customer Center for more information about APS or print an Application Form.

Pay by Phone

To pay your Cal Water bill over the phone using your bank account or Visa (credit or debit), or MasterCard (credit or debit) or Discover, call 1-866-734-0743 (toll-free).

Pay in Person

You can pay in person by dropping payments off in a secure Cal Water office drop box or at a Western Union pay station in your community (there is normally a $1 service charge to pay through Western Union, but this fee has been temporarily suspended). The address of your Cal Water office and the location of pay stations (if available) can be found on the District Information page.

The Department of Finance is responsible for revenue collection, utility billing, tax and parking enforcement, administering employee payroll, benefits and safety; risk management and accounting and financial reporting.

If the water at your property was disconnected due to non-payment and you make a payment, you must call the Customer Care Center at 305-665-7477 as soon as the required payment is made. If you call before 7 p.m. Monday through Friday, your service will be reconnected before midnight; otherwise, the service will be reconnected the following day by 10 a.m. If you call by 3 p.m. on Saturday and Sunday, service will be reconnected same day; otherwise, the service will be reconnected the following day by 10 a.m. In calling to request service reconnection, you are accepting responsibility for having all fixtures in the OFF position to avoid any water loss and/or damage to the property. The service will not be reconnected if there is evidence of water registering at the meter. A reconnection fee of $35.00 will be applied to your account for each visit required to reconnect the service. 

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Important COVID-19 notice: Water customers can once again pay their bills in person. We recommend that customers to make an appointment to pay their bills at the Municipal Services Building (MSB). Please bring your water bill to the appointment. If you don’t have a copy, please print a bill from MyPhillyWaterBill.